FAQ Elektra Bike


1. What types of electric bikes do you sell?

  • We offer a wide range of electric bikes, including city bikes, electric mountain bikes, folding bikes, and more. Check out our catalog to explore all our options.

2. What brands of electric bikes do you carry?

  • We provide a selection of renowned brands: Engwe, Samebike, Lankeleisi. You can find these brands on our website.

3. How does the delivery of my electric bikes work?

  • We ensure secure and speedy delivery based on your location. We partner with trusted delivery services such as UPS, DHL, and other reputable providers. The average delivery time is 7 days.

4. Can I return my electric bike if I'm not satisfied?

  • Yes, we offer a flexible return policy. If you are not completely satisfied with your purchase, please refer to our return policy for detailed information.

5. How do I maintain my electric bike?

  • Regular maintenance is essential to extend the lifespan of your electric bike. We recommend checking tire pressure, lubricating the chain, and having your bike serviced by a professional as needed.

6. What is the battery life of electric bikes?

  • Battery life varies depending on usage and maintenance. Generally, electric bike batteries can last for several years. Follow our maintenance tips to optimize the battery's lifespan.

7. How can I track my in-progress electric bike order during delivery?

  • Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the status of your delivery in real-time through the carrier's website.

8. Do you offer accessories or spare parts for the electric bikes you sell?

  • Yes, we provide a range of accessories and spare parts to help you customize your electric bike or keep it in perfect working condition. Visit our online store to explore our selection.

9. Is there a warranty on the electric bikes you sell?

  • Yes, we offer warranties on our electric bikes. Warranty details vary depending on the brand and model. Please refer to the product warranty page for specific information.

10. Can I get advice on choosing the electric bike that suits me best?

  • Absolutely! Our team of experts is here to assist you in selecting the electric bike that best meets your needs. Feel free to contact us via email and we'll be delighted to guide you through your selection.